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FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

MATTRESSES

About Mattresses

Skyler mattresses are designed and certified to the strictest international standards. Every material used in our mattresses is rigorously tested to ensure your mattress is of the highest quality and 100% safe for you and your loved ones.

Safety & Flammability Standards
Our mattresses conform to the U.S. Federal Standard for Flammability of mattresses (16 CFR 1632 and 16 CFR 1633), which meets the requirements for local domestic use.
The foam layers of our mattresses are encased in a flame-resistant knitted sock which functions to dampen flames by causing a layer of char to form, preventing oxygen from feeding the fire and subsequently preventing the flames from reaching the foam and spreading.

CertiPUR-US®
Our polyurethane foams (gel memory foam, AirCell memory foam, high-density support foam etc) are CertiPUR-US® certified, which guarantees that they are made without any harmful chemicals including mercury, lead, heavy metals, formaldehyde, phthalates, PBDE flame retardants, ozone depleters, and have extremely low impact on indoor air quality.

OEKO-TEX®
Our mattress covers and natural latex meet the OEKO-TEX® Standard 100 certification, meaning that it contains no harmful substances and is certified safe for use.
Our mattresses have successfully completed ASTM F1566 mattress durability testing, which confirms that they do not sag, dip or get damaged in any meaningful way after a simulated 10 years of use. This rigorous “Rollator” test involves rolling a 240 pound (109 kg) hexagonal weight over our mattress 100,000 times, and it did not show any signs of significant sinkage or wear.
All Skyler mattresses come with a 10-year limited warranty. Visit Warranty for more details.
All three Skyler mattress models are made with carefully selected combinations of premium foam materials with three different heights: Luxe (10" / 25 cm), Elite (8" / 20 cm) and Lite (6" / 15 cm). They are all designed to feel 'just right'; not too firm, not too soft, with strong spinal support and incredible comfort, and come standard with the option to adjust the mattress firmness between Medium-Firm and Firm.
With our modern foam-based mattress design, they may feel a little unfamiliar at first, but once your body adjusts and realigns to its natural posture you’ll be rewarded with truly better sleep. Our mattresses are designed to mould into your body contours perfectly while retaining a natural bounce like a spring mattress so you never feel trapped. The spring-free design ensures that your mattress stays silent while you move around the bed and by using memory foam, movement between you and your sleeping partner is isolated so you won’t feel their tosses and turns throughout the night, leaving your sleep undisturbed.
Visit Mattresses to compare our range of mattresses and choose the model that best fits your preferences.
Our mattresses are designed to support individual weights of up to 300lbs (136kg) and combined weight of up to 450lbs (204kg) for optimal performance and durability.
Independent durability testing confirms that our mattresses do not sag, dip or get damaged in any significant way after a simulated 10 years of use.
Yes! Our mattresses are dustmite resistant, antibacterial and hypoallergenic.
Yes, our mattresses are suitable for both children and adolescents. The layered foam design of our mattresses provide a supportive and responsive sleep surface that promotes proper spinal alignment for children growing up.
Our mattresses are also dustmite resistant, antibacterial and hypoallergenic, providing a safe and healthy sleep environment for children.
We feel it is very important for our customers to know exactly where our materials and products come from. Most big brand mattress companies manufacture their mattresses in Asia, and even if they are made in factories elsewhere, their components are likely sourced from Asia too.
Skyler only works with manufacturing partners that share our uncompromising demands for quality and possess internationally acclaimed certifications including CertiPUR-US® and OEKO-TEX®, with rigorous independent quality control to ensure you receive a mattress of exceptional quality without paying thousands extra.
Our primary manufacturing partner in China is one of the largest foam mattress producers in the world, supplying many of the largest retail brands in the world. They are one of few manufacturers globally to have been independently certified to meet the highest international quality standards for foam mattress manufacturing. The natural latex used in our mattresses is imported from Thailand, one of the largest premium natural latex producers in the world.

Sizing & Packaging

We offer three mattress models, the Luxe Mattress (height: 10" / 25 cm), Elite Mattress (height: 8" / 20 cm) and Lite Mattress (height: 6" / 15 cm) in 19 standard sizes, from Small Single (2'6" x 6'0" / 76 x 183 cm) to Super King (6'7" x 6'7" / 200 x 200 cm). Our mattresses weigh between 9kg and 44kg, depending on the mattress model and size. All mattresses are delivered in a compact box that can easily fit through tight spaces, lifts and doorways.
Visit our Size Guide for more information on our mattress sizes, weights and prices.
Yes! Due to the foam-based design of our mattresses, they can fit onto a bed frame up to 3 cm smaller in either length and width than the mattress, with no issues at all. Skyler mattresses fit the following bed frame sizes from IKEA / Europe / China:
IKEA / Europe Single - 92 x 189 cm

Skyler Single (L) - 3'0" x 6'3" (91 x 190 cm)
_____

IKEA Small Double - 120 x 183 cm

Skyler Small Double - 4'0" x 6'0" (122 x 183 cm)
_____

IKEA / Europe Double - 135 x 189 cm

Skyler Full Double - 4'6" x 6'3" (137 x 190 cm)
_____

IKEA / Europe / China Queen - 150 x 200 cm

Skyler Queen (L) - 5'0" x 6'6" (152 x 198 cm)
_____

IKEA / Europe / China King - 180 x 200 cm

Skyler King - 6'0" x 6'6" (183 x 198 cm)
Yes! Due to the foam-based design of our mattresses, they can fit onto a bed frame up to 3 cm smaller in either length and width than the mattress, with no issues at all. Skyler mattresses fit the following bed frame sizes from IKEA / Europe / China:
IKEA / Europe Single - 92 x 189 cm

Skyler Single (L) - 3'0" x 6'3" (91 x 190 cm)
_____

IKEA Small Double - 120 x 183 cm

Skyler Small Double - 4'0" x 6'0" (122 x 183 cm)
_____

IKEA / Europe Double - 135 x 189 cm

Skyler Full Double - 4'6" x 6'3" (137 x 190 cm)
_____

IKEA / Europe / China Queen - 150 x 200 cm

Skyler Queen (L) - 5'0" x 6'6" (152 x 198 cm)
_____

IKEA / Europe / China King - 180 x 200 cm

Skyler King - 6'0" x 6'6" (183 x 198 cm)
Yes, we can custom build your mattress to a specific length and width. Please get in touch with us at (852) 2877 8668, through our online live chat, or email contact@skyler.hk to discuss your requirements and we’re most happy to provide a price quotation.
Custom-sized orders will incur a lead time of around 6 to 9 weeks for final delivery, and once confirmed, your order cannot be cancelled or refunded. Our 100-night trial is unavailable for custom mattress orders, but it will still be covered under our 10-year warranty.
We use advanced vacuum compression technology to package and roll our mattresses to fit into a compact box for delivery. Once released from its packaging, the mattress will quickly expand and return to its original size.
The high-grade, responsive foams we use are designed to provide years of optimal performance which means we’re able to compress Skyler mattresses without impairing its core structure.
In fact, this process drastically reduces the risk of damage to the mattress while it is being delivered to you with added protection from the box packaging. As you open the mattress, it will quickly recover back to its correct shape and size, and any creases or wrinkles on the outer cover will disappear.

Set-Up & Care

Once you have received your mattress (which comes in a box), setting it up is quick and simple – just follow these four steps:
Step 1: Unbox your mattress on its side in your room.
Step 2: Cut open the outer plastic wrap using the Cutting Tool found in your welcome kit inside the box. Poke a hole, then slowly glide the blade across the plastic. (Be careful: don’t cut the mattress itself)
Step 3: Flatten out your mattress and tear open the inner plastic wrap with your hands.
Step 4: Your mattress is now ready to use! Allow 48-72 hours for it to reach its full shape and firmness. Sweet dreams!
Note: You’ll also find these instructions printed inside your mattress box.

Click here for a short video of how the mattress is set up.
Skyler mattresses can be used on any flat and stable surface.
We recommend either a flat platform, box springs or a slatted base frame with slats no more than three inches apart. The mattress can also be used on adjustable bed bases.
However, we do not recommend using your mattress directly on the floor, as this inhibits airflow and can lead to excessive moisture building up on the base of your mattress, and encourage the growth of mould.
Your Skyler mattress will quickly regain its original shape once it is unwrapped and you can sleep on it straight away.
However, it may take 3-5 days to fully come back to its correct size and firmness, and perform at its best.
All Skyler mattresses come with a firmness of Medium-Firm as standard, but can easily be adjusted for a firmer mattress feel:
1. Unzip and remove the mattress cover.
2. Flip the inner mattress core so the thicker and firmer Support Foam layer is on top of the mattress.
3. Place the inner mattress core back into the mattress cover. Make sure the smooth Coolmax® & Tencel® fabric faces up, and the anti-slip base is on bottom.
4. Put on bedsheets and enjoy the firmer mattress feel.
After you have unboxed and set up your mattress, it cannot be compressed to fit its original packaging and be packed back into the box (we’ll need some specialised heavy machinery to do that).
However, if you intend to move elsewhere at a later date, our mattresses can be bent, folded and tied up to move through tight spaces. The mattress structure will not be impacted if it is tied up for short periods of time (i.e. several weeks) as only foam materials are used in our mattresses.
Skyler mattresses are designed to be used one way up, so flipping is not required.
However, we advise that you rotate your mattress 180 degrees every 3-6 months to maximise performance and durability.
Our mattress features an outer cover that can be removed for easy cleaning, though it is not necessary to wash the cover regularly.
  • Mild spills or stains: Spot clean using detergent and warm water.
  • Major stains: Remove the mattress cover by unzipping it from the bottom, then machine wash at 40oC or below. Line-dry only. Do not dry-clean.
Caution: Do not tumble dry to protect the fabric from possible shrinkages or deformities. Do not bleach the fragile mattress cover, and never cut open or remove the flame-retardant knitted inner sock enclosing the foam in the mattress.
Yes! Additional mattress covers, whether for a replacement or a spare, are available for sale as a separate item. Contact us at contact@skyler.hk or (852) 2877 8668 for a price quote and instructions on how to process the order.
Please note that returns or exchanges are not available for the purchase of mattress covers as an individual item.
Yes, you can use any electric blanket or heating pad with our mattresses, provided that they meet local safety standards.

MATTRESS TOPPERS

About Mattress Toppers

Skyler mattress toppers are designed and certified to the strictest international standards. Every material used in our toppers is rigorously tested to ensure your topper is of the highest quality and 100% safe for you and your loved ones.

Safety & Flammability Standards
Our toppers conform to the U.S. Federal Standard for Flammability of mattresses (16 CFR 1632 and 16 CFR 1633), which meets the requirements for local domestic use.
The foam layers of our toppers are encased in a flame-resistant knitted sock which functions to dampen flames by causing a layer of char to form, preventing oxygen from feeding the fire and subsequently preventing the flames from reaching the foam and spreading.

CertiPUR-US®
Our polyurethane foams are CertiPUR-US® certified, which guarantees that they are made without any harmful chemicals including mercury, lead, heavy metals, formaldehyde, phthalates, PBDE flame retardants, ozone depleters, and have extremely low impact on indoor air quality.

OEKO-TEX®
Our topper covers meet the OEKO-TEX® Standard 100 certification, meaning that it contains no harmful substances and is certified safe for use.
Our toppers are designed to be used with your mattress to soften its firmness level and improve comfort, while providing additional spinal support, especially when used with mattresses that are showing signs of wear and tear.
The topper comes with a soft firmness level as standard, but can be adjusted for a slightly firmer, medium-soft feel by unzipping the topper cover and flipping the inner foam core.
However, the ultimate firmness of your bed also depends on the firmness of the mattress your topper is being used on. The firmer the mattress, the firmer your bed will be overall after using a topper on top of the mattress.
Our toppers are designed to add a softer, more comfortable and more supportive layer to your mattress, isolate movement for reduced partner disturbance, prolong the lifespan of your mattress, and improve a sagging mattress.
It's a cost effective option to instantly improve the comfort and support of your mattress without having to replace it entirely.
However, a topper may only be a short-term solution if you've been using your mattress for longer than it should last (typically seven years or more). In that case, you should consider replacing it with a new mattress to ensure you're getting good quality sleep.
We recommend using our topper on top of a mattress. Mattress toppers are typically used together with a mattress to instantly improve the level of comfort of your bed, provide additional spinal support, and prolong the lifespan of your mattress. Without the support base from a mattress underneath, a topper alone may not be able to sufficiently support your body weight.
However, you may consider using our topper as a makeshift mattress, temporary bed or comfort layer on top of another surface such as a sofa, air mattress or pull-out bed, although do keep in mind that our toppers are not designed to be used long-term for these purposes.
A "mattress pad" and "mattress topper" may sound familiar, but are two different bedding products.
A mattress topper is typically thicker than a mattress pad. With its thicker design, a mattress topper can adjust the firmness of your mattress, provide additional comfort and support, and help improve a sagging mattress.
A mattress pad is a thin padded layer that adds protection and light cushioning to your mattress, but will not significantly change its level of firmness.
Yes! Our toppers are dustmite resistant, antibacterial and hypoallergenic.

Sizing & Packaging

Our toppers are available in 16 standard sizes and are delivered compressed in a compact box:
Topper Height: 2" (5 cm)
Rolled Up Dimensions: 35 x 35 cm
Sizes & Dimensions
Small Single - 2'6" x 6'0"
76 x 183 x 5 cm (30" x 72" x 2")
4.9 kg
Small Single (L) - 2'6" x 6'3"
76 x 190 x 5 cm (30" x 75" x 2")
5.1 kg
Single - 3'0" x 6'0"
91 x 183 x 5 cm (36" x 72" x 2")
5.7 kg
Single (L) - 3'0" x 6'3"
91 x 190 x 5 cm (36" x 75" x 2")
5.9 kg
King Single - 3'6" x 6'0"
107 x 183 x 5 cm (42" x 72" x 2")
6.4 kg
King Single (L) - 3'6" x 6'3"
107 x 190 x 5 cm (42" x 75" x 2")
6.7 kg
Small Double - 4'0" x 6'0"
122 x 183 x 5 cm (48" x 72" x 2")
7.2 kg
Small Double (L) - 4'0" x 6'3"
122 x 190 x 5 cm (48" x 75" x 2")
7.5 kg
Full Double (S) - 4'6" x 6'0"
137 x 183 x 5 cm (54" x 72" x 2")
8.6 kg
Full Double - 4'6" x 6'3"
137 x 190 x 5 cm (54" x 75" x 2")
8.9 kg
Queen (S) - 5'0" x 6'0"
152 x 183 x 5 cm (60" x 72" x 2")
9.5 kg
Queen - 5'0" x 6'3"
152 x 190 x 5 cm (60" x 75" x 2")
9.7 kg
Queen (L) - 5'0" x 6'6"
152 x 198 x 5 cm (60" x 78" x 2")
10.0 kg
King (S) - 6'0" x 6'3"
183 x 190 x 5 cm (72" x 75" x 2")
11.5 kg
King - 6'0" x 6'6"
183 x 198 x 5 cm (72" x 78" x 2")
11.7 kg
King (L) - 6'0" x 6'8"
183 x 203 x 5 cm (72" x 80" x 2")
12.0 kg
Yes! Due to the foam-based design of our toppers and the use of elastic straps to secure our topper onto your mattress, they can fit mattresses up to 3 cm smaller or larger in either length and width than the topper, with no issues at all. Skyler toppers fit the following mattress sizes from IKEA / Europe / China:
IKEA / Europe Single - 92 x 189 cm

Skyler Single (L) - 3'0" x 6'3" (91 x 190 cm)
_____

IKEA Small Double - 120 x 183 cm

Skyler Small Double - 4'0" x 6'0" (122 x 183 cm)
_____

IKEA / Europe Double - 135 x 189 cm

Skyler Full Double - 4'6" x 6'3" (137 x 190 cm)
_____

IKEA / Europe / China Queen - 150 x 200 cm

Skyler Queen (L) - 5'0" x 6'6" (152 x 198 cm)
_____

IKEA / Europe / China King - 180 x 200 cm

Skyler King - 6'0" x 6'6" (183 x 198 cm)
Yes, we can custom build your topper to a specific length and width. Please get in touch with us at (852) 2877 8668, through our online live chat, or email contact@skyler.hk to discuss your requirements and we’re most happy to provide a price quotation.
Custom-sized orders will incur a lead time of around 6 to 9 weeks for final delivery, and once confirmed, your order cannot be cancelled or refunded. Our 30-night trial is unavailable for custom topper orders, but it will still be covered under our 5-year warranty.

Set-Up & Care

Once you have received your topper (which comes in a box), setting it up is quick and simple – just follow these four steps:
Step 1: Unwrap your topper from its compressed packaging.
Step 2: Roll out the topper and align it on top of your mattress.
Step 3: Secure your topper onto your mattress using the white elastic straps on each corner.
Step 4: Your topper is ready to use right away, though it will perform best after 48-72 hours when it has expanded to its full shape and firmness.
Our topper is designed to add a plush comfort layer to your mattress in its standard soft firmness setting, but can be adjusted to provide a slightly firmer, medium-soft feel with an enhanced level of support:
1. Unzip and remove the topper cover.
2. Flip the inner foam core so the softer, blue Gel Memory Foam layer is facing down.
3. Place the inner foam core back into the topper cover. Make sure the smooth Coolmax® & Tencel® fabric faces up, and the anti-slip base is on bottom.
4. Enjoy your new topper feel.
After you have unboxed and set up your topper, it cannot be compressed to fit its original packaging and be packed back into the box (we’ll need some specialised heavy machinery to do that).
However, if you intend to store or carry your topper elsewhere, you can roll up the topper and use the black Velcro straps found on the bottom of the topper to secure it in place. The rolled up dimensions of your topper are 35 x 35 x (width of topper) cm.
Skyler toppers are designed to be used one way up, so flipping is not required.
However, we advise that you rotate your topper 180 degrees every 3-6 months to maximise performance and durability.
Our topper features an outer cover that can be removed for easy cleaning, though it is not necessary to wash the cover regularly.
  • Mild spills or stains: Spot clean using detergent and warm water.
  • Major stains: Remove the topper cover by unzipping it from the bottom, then machine wash at 40oC or below. Line-dry only. Do not dry-clean.
Caution: Do not tumble dry to protect the fabric from possible shrinkages or deformities. Do not bleach the fragile topper cover, and never cut open or remove the flame-retardant knitted inner sock enclosing the foam in the topper.
Yes! Additional topper covers, whether for a replacement or a spare, are available for sale as a separate item. Contact us at contact@skyler.hk or (852) 2877 8668 for a price quote and instructions on how to process the order.
Please note that returns or exchanges are not available for the purchase of topper covers as an individual item.
Yes, you can use any electric blanket or heating pad with our toppers, provided that they meet local safety standards.

PILLOWS

About Pillows

Skyler pillows are designed and certified to the strictest international standards. Every material used in our pillows is rigorously tested to ensure your pillow is of the highest quality and 100% safe for you and your loved ones.
Safety & Flammability Standards
Our pillows conform to BS EN ISO 12952-1, the international standard for the ignitability of bedding items, which complies with local safety requirements.
CertiPUR-US®
Our polyurethane foams are
 CertiPUR-US® certified, which guarantees that they are made without any harmful chemicals including mercury, lead, heavy metals, formaldehyde, phthalates, PBDE flame retardants, ozone depleters, and have extremely low impact on indoor air quality.
OEKO-TEX®
Our pillow covers meet the OEKO-TEX® Standard 100 certification, meaning that it contains no harmful substances and is certified safe for use.
Both of our pillows use the same plush, cushioning memory foam topped with a scientifically engineered layer of cooling gel. The main difference is the shape - our Classic Pillow has a traditional flat surface, while our Contour Pillow has a curved profile that some may find more supportive for their neck.
Our best-selling Contour Pillow is great for people seeking additional neck support with its curved ergonomic shape, or have enjoyed contoured pillows in the past. It also comes with a removable foam layer that can be used to adjust the pillow height to mould precisely to your head, neck and shoulders.
Our Classic Pillow is perfect for people who prefer a traditional, flat-profile pillow, or would change sleep positions as they sleep, which provides balanced support for your head and neck. It can also be used on both sides, with one side softer than the other.
Both our pillow shapes are great for side, back or stomach sleepers.
Both the Classic Pillow and Contour Pillow are specially designed and great for all sleep positions, whether you prefer sleeping on your side, back or stomach. In reality, most people move around and switch positions when they sleep, so we designed our pillows to be supremely adaptable to whichever sleep position you fall asleep in, wake up in, and everything in between.
We recommend choosing the pillow shape you're more used to and have enjoyed in the past. However, if you frequently change sleep positions as you sleep, you may find it easier to do so with our Classic Pillow.
Classic Pillow
Size: 60 x 40 x 12 cm
Weight: 2.0 kg
Contour Pillow
Size: 56 x 35 x 11 / 9 cm (+ 2 cm removable polyurethane foam layer)
Weight: 1.6 kg
The pillow can be used without its cover to maximise the cooling effect of the pillow's gel pad.
In warm weather, unzip and remove the pillow cover, then put on your pillowcase to use. In cooler weather, keep the pillow cover on, which helps insulate and moderate the cooling effect of the pillow's gel pad.
Absolutely not! Our insulating pillow cover moderates the cooling effect of the pillow's gel pad in cold weather so it always feels just right.
Yes! Our pillows are dustmite resistant, antibacterial and hypoallergenic.
Our pillows are designed to be suitable for children over the age of three.
For children with a height of under 145cm, we recommend our Contour Pillow which can be adjusted to be thinner, providing proper support for the head and neck of younger children, while those with a height of 145cm or above may choose any of our pillows for a good night's sleep.

Care

Yes, the removable pillow cover can be machine washed at 40oC or below and tumble-dried under low heat, however do not wash the pillow core or remove the knitted inner sock.
We strongly recommend using a pillowcase with your pillow as well.
Yes, we strongly recommend using a pillowcase with your pillow.
Your pillow should ideally be changed every 2-3 years to ensure you always get the right support, and that it is clean and hygienic. All Skyler pillows are protected with a 3-year limited warranty.

PROTECTORS

About Protectors

Yes, our protectors are really 100% waterproof!
They feature a breathable polyurethane membrane which creates a waterproof seal between your mattress / pillow and the outside world. Its pores are small enough to block out liquids, dust mites and allergens, but large enough to allow airflow throughout to keep you cool and ventilated.
Our mattress protector fits any mattress with a height of up to 12" / 30 cm (mattress width 4'0" / 122 cm or below) or 15" / 38cm (mattress width 4'6" / 137 cm or above). It also features elasticated edges so it can flexibly fit mattresses up to 5 cm larger than its stated length and / or width.
Our pillow protector fits any pillow with a size of up to 19" x 29" / 50 x 75 cm.
Our mattress protectors are available in a fitted sheet style with elasticated edges so it can easily be put over your mattress, and provides waterproof protection against the top of your mattress.
Our pillow protectors are designed with a zipper closure that fully encases your pillow, providing a secure fit and all-round protection for your pillow.
Yes! Our protectors are dustmite resistant and allergen proof.

Care

We recommend washing the protectors on an as-needed basis, or every three months (mattress protector) / once monthly (pillow protector) if there are no visible spills or stains.
Our protectors can be machine washed at 30oC or below and tumble-dried under low heat.
Bed sheets / pillowcases should be used over your protectors as well.
Yes. Protectors are not substitutes for bed sheets or pillowcases, and they should be used over your protectors as well.

ORDERING AND DELIVERY

Payments & Checkout

Our products are sold online through our website www.skyler.hk, or through one of our showrooms or partner store locations. Click here to view an updated list of our store locations.
We offer home trials for all of our products so you can order online and try the products in the comfort of your own home for 100 nights (mattresses) / 30 nights (other bedding accessories), with free returns and a full refund if you aren't happy with your purchase.
If you feel the need to try our products before making a purchase, you can always visit us at any of our stores. Click here to view an updated list of our store locations.
With the exception of mattresses, all other bedding accessory items (i.e. mattress toppers, pillows, protectors and sheets) are available for purchase and pick up at our Causeway Bay flagship store, subject to availability of stock.
We accept payments from Visa, MasterCard, American Express, PayPal, Alipay, WeChat Pay, Tap & Go, or through Bank Transfer / FPS. Payments via cash or Octopus are also available at selected store locations. There are no additional fees for transactions conducted through any of these payment methods.
Yes, we accept consumption vouchers via payments from Alipay, WeChat Pay and Tap & Go both online and in-store, while payments via Octopus are also available at selected store locations.
However, purchases using consumption vouchers are not eligible for refunds.
We’ve partnered with Atome to offer interest-free credit for all orders, with payments split over three instalments. There is no minimum order amount for using the instalment payment option and you still get all the benefits of our product home trials.
To apply, choose the Atome payment option during checkout when placing your order online. After you have completed the application you will get an instant decision with Atome, and if approved the first instalment will be taken and we will process your order. The remaining instalments will be taken approximately every 30 days from then on until your loan term is complete.
If you would like to learn more about Atome or have any queries regarding your loan, please email support@atome.hk.
We make it as simple as possible to apply, but there are several requirements to fulfil:
  • Be at least 18 years of age
  • Currently reside in Hong Kong with a valid HKID
  • Have a valid Hong Kong mobile phone number registered under your HKID
  • Own a valid credit / debit card issued in Hong Kong (Visa / MasterCard / American Express)
Atome will conduct an instant credit check after you have filled in your application for final approval.
If our website isn't working properly for you, please get in touch with us at (852) 2877 8668, through our online live chat, or email contact@skyler.hk and we'll be happy to assist with your order.
If you would like to change or cancel your order, please get in touch with us as soon as possible at (852) 2877 8668, through our online live chat, or email contact@skyler.hk and we'll be happy to assist with your order. For the protection of our customers, please note that we require some requests to be made in writing.
Requests to reschedule delivery, change of delivery address, add or amend product items or order cancellation must be made at least 48 hours before the scheduled delivery time, otherwise an administrative fee of HK$200 will apply.

Delivery

Orders within Hong Kong (excluding the Outlying Islands) that include a mattress can be delivered as early as the next day if placed on weekdays (excluding Public Holidays) before 2pm. Deliveries are available Monday to Saturday (excluding public holidays) within four available time slots: 10am-1pm, 1-4pm, 4-7pm or 7-10pm.
Orders to the Outlying Islands or Macau will be shipped via courier within 2-5 working days, however multiple items in the same order may arrive separately in different packages.
Orders that do not include a mattress (i.e. toppers, pillows or other accessory products) will be shipped via courier within 1-4 working days.
All orders within Hong Kong and Macau include free delivery to your door (entrance of your premises), with no additional stair charges (excludes internal staircases inside your premises).
Our logistics partners will contact customers before arriving for the delivery to confirm there is someone available to receive the order.
Mattress installation services are not included with delivery, however our mattresses are easy and simple to set up with instructions enclosed in the box packaging.
Deliveries must be signed-off to confirm acceptance of delivery. We do not accept responsibility for goods left outside the door or with the building concierge at the customer’s request.
See Shipping & Delivery for full details of our delivery process and terms and conditions.
A specific delivery date and time slot can be selected during checkout for orders within Hong Kong (excluding the Outlying Islands) that include a mattress. Deliveries are available Monday to Saturday (excluding public holidays) within four available time slots: 10am-1pm, 1-4pm, 4-7pm or 7-10pm.
Orders to the Outlying Islands or Macau will be shipped via courier within 2-5 working days, however multiple items in the same order may arrive separately in different packages.
Orders that do not include a mattress (i.e. toppers, pillows or other accessory products) will be shipped via courier within 1-4 working days.
No, not at all. We offer free door-to-door delivery (entrance of your premises) to walk-ups and village houses with no extra charges (excluding internal staircases inside your premises).
Yes, we offer free delivery to areas such as the Outlying Islands (Tung Chung, Ma Wan, Discovery Bay, Cheung Chau, Lamma Island, Peng Chau and South Lantau) and Macau.
Orders to the Outlying Islands or Macau will be shipped via courier within 2-5 working days.
Yes, we can help you arrange a removal service for your existing mattress when your new mattress is delivered, at a fee of HK$300 per mattress and HK$50 per item / floor carried via stairs (excluding the Outlying Islands and Macau), paid in advance before delivery.
Please indicate your request in the 'Order Remarks' section while checking out, with the number of mattresses to be removed and the number of floors required to be carried via stairs (if any), and we will arrange the service with our delivery team.
Please note that this service must be pre-arranged when placing your order or at least 48 hours before the scheduled delivery time.
If you would like to reschedule your delivery or change your order details, please get in touch with us as soon as possible at (852) 2877 8668, through our online live chat, or email contact@skyler.hk and we'll be happy to assist with your order. For the protection of our customers, please note that we require some requests to be made in writing.
Requests to reschedule delivery, change of delivery address, add or amend product items or order cancellation must be made at least 48 hours before the scheduled delivery time, otherwise an administrative fee of HK$200 will apply.
We currently deliver within Hong Kong and Macau only. For international shipping, please contact us at (852) 2877 8668, through our online live chat, or email contact@skyler.hk for further details and receive quotes on the best shipping rates.
Please note that our product home trial and warranty guarantees do not cover usage outside of Hong Kong and Macau.
Follow us on social media or subscribe to our mailing list, and we'll keep you posted when we expand to your region.
In the event of a typhoon warning signal of no. 8 or above, a red / black rainstorm warning signal, or other emergencies such as serious flooding, blocked or closed roads etc, deliveries scheduled for that date will be suspended and we will contact customers as soon as practicable to make alternate delivery arrangements.

HOME TRIAL, RETURNS & EXCHANGES AND WARRANTY

Home Trial

Yes! All Skyler products come with a home trial as we believe it is best to test out our products in the comfort of your own home to make sure you're fully satisfied with them!
We offer a 100-night trial for mattresses and a 30-night trial for mattress toppers and other bedding accessories, starting from the date of delivery or collection of your product, and is available for orders within Hong Kong and Macau.
For full details, terms and conditions on our home trial guarantee, please click here.
Our 100-night trial for mattresses begins on your delivery date. If you're not fully satisfied with your mattress within the trial period, we'll arrange a free pick-up from your home and donate it to charity, or send it for professional recycling or disposal.
A full refund will be issued and returned to the original payment method used.
For full details, terms and conditions on our home trial guarantee, please click here.
Our 30-night trial for mattress toppers begins on your delivery or collection date. If you're not fully satisfied with your topper within the trial period, we'll arrange a free pick-up from your home and donate it to charity, or send it for professional recycling or disposal.
A full refund will be issued and returned to the original payment method used.
For full details, terms and conditions on our home trial guarantee, please click here.
Our 30-night trial for other bedding accessories begins on your delivery or collection date. If you're not fully satisfied with your product within the trial period, we'll send you a return shipping label and instructions for dropping off your returned product at any designated courier service centre across Hong Kong and Macau, which will then be donated to charity, or sent for professional recycling or disposal.
A full refund will be issued and returned to the original payment method used.
For full details, terms and conditions on our home trial guarantee, please click here.

Returns

If you're not fully satisfied with your mattress or mattress topper within their 100-night / 30-night trial period, you may submit a return request to us by sending an email to contact@skyler.hk with your proof of purchase (i.e. order confirmation email) and we'll arrange a free pick-up from your home. There's no need to keep the original packaging for a mattress or topper return.
To be eligible for a return we only request that you first try your new mattress / topper for at least 14 days / 7 days before submitting a return request.
Once we have received the returned mattress / topper and confirmed that it is in a reasonably good condition (i.e. no damages), a full refund will be issued and returned to the original payment method used.
For full details, terms and conditions on our home trial guarantee, please click here.
If you're not fully satisfied with your bedding accessories (pillows, protectors, sheets) within their 30-night trial period, you may submit a return request to us by sending an email to contact@skyler.hk with your proof of purchase (i.e. order confirmation email) and we'll send you a return shipping label and instructions for dropping off your returned product at any designated courier service centre across Hong Kong and Macau. All original packaging and accessories must be returned together with the product for a return.
To be eligible for a return we only request that you first try your new product for at least 7 days (one week) before submitting a return request.
Once we have received the returned product and confirmed that it is in a reasonably good condition (i.e. no damages), a full refund will be issued and returned to the original payment method used.
For full details, terms and conditions on our home trial guarantee, please click here.
Mattresses and Mattress Toppers:
No. There's no need to keep the original box and packaging for a mattress or topper return - once they are opened they won't fit back into the box!
Bedding Accessories:
Yes! All original packaging and accessories must be returned together with the product for a return.
Returned or used products are never resold or resent to customers. Instead, we do our best to give away returned products to local charities supporting the homeless and needy, and any others are sent for professional recycling or disposal.

Exchanges

We can offer one size exchange request within your home trial period for mattresses / mattress toppers.
A free pick-up and delivery service is provided for exchanges if the product has not been unboxed and fully opened; otherwise a HK$300 admin and logistics fee will apply.
The pick-up and delivery address for exchanges must be at the same address; otherwise a HK$300 admin and logistics fee will apply.
Exchanges to a larger size: The price differential will be applied between your original purchase and the exchanged size.
Exchanges to a smaller size: If the product has not been unboxed and fully opened, the price difference will be refunded to the original method of purchase, otherwise no refund will be provided.
Important Note: Exchanging your mattress / mattress topper will void the home trial for your second exchanged product. The exchanged product will not be eligible for a return, however our warranty will still apply.
Read more about our Returns & Exchanges policy.
We can offer one product size / shape exchange request within your home trial period for our bedding accessories. Exchanges are not permitted for the same product size / shape, unless initiated as a warranty claim.
A free return and shipping service is provided for exchanges, provided that the delivery address has not changed from the original order. The new exchanged product will only be shipped out when the original returned product with its original packaging and accessories are returned and received by us.
Exchanges to a larger size: The price differential will be applied between your original purchase and the exchanged size.
Exchanges to a smaller size: If the product has not been unboxed and fully opened, the price difference will be refunded to the original method of purchase, otherwise no refund will be provided.
Important Note: Exchanging your product will void the home trial for your second exchanged product. The exchanged product will not be eligible for a return, however our warranty will still apply.
Read more about our Returns & Exchanges policy.
No. Exchanging your product will void the home trial for your second exchanged product. The exchanged product will not be eligible for a return, however our warranty will still apply.

Warranty

Yes, all Skyler products are covered by our Product Warranty for the periods as below, beginning from the date your product was delivered or collected.
Mattresses: 10 years
Mattress Toppers: 5 years
Pillows: 3 years
Protectors: 2 years
Our product warranty is not transferable and covers only the original purchaser who continues to be the current owner of the product. Any product sold "as-is", "pre-conditioned", "reconditioned", "used", "comfort return", "returned", "previously owned" or any other similar wording indicating that the product is not "new" or of "first quality", or has previously been purchased or used by someone else, will not be covered by our warranty.
For full terms and conditions of our product warranty, please click here.

COVID-19 UPDATES

Store Operations

Yes! Our store locations remain open as normal, although opening hours may be adjusted according to the latest conditions. Click here for the most updated information on our store locations.
To ensure a safe environment for our visitors, we have implemented enhanced safety measures at all store locations during this period of time.

Delivery Updates

We are currently still delivering as normal. For mattress deliveries in Hong Kong, we now offer the option of contactless delivery, where our team will deliver your mattress to your door, rather than entering your home. For other deliveries, they will continue to be delivered by courier, however due to possible service interruptions there might be slight delays. We will keep our customers regularly updated on their latest delivery status.
Please note that you will still need to sign-off confirming that you have received the delivery.
If there are confirmed COVID-19 cases in your area or building within the past 14 days, please understand that our team or courier may opt for contactless delivery, offer delivery to your building lobby, or have your order available for pick-up at your nearest courier collection point instead. Our old mattress removal service may not be available.
You may request for contactless delivery in the “Order Remarks” section when placing your order. Please note that our old mattress removal service will not be available during a contactlesss delivery.

Other Questions?

PHONE / WHATSAPP

(852) 2877 8668