Product Warranty
Terms and Conditions
The Skyler Mattress / Skyler Lite Mattress

Skyler mattresses are covered by a 10-year limited warranty (the “Warranty”) from the date of delivery or collection. This Warranty is not transferable and covers only the original purchaser who continues to be the current owner of the product.

The Warranty is not valid if the mattress is not properly set up on a solid base or foundation that provides adequate support to the mattress.


This Warranty covers:

  • Defects of a structural or manufacturing nature, including physical flaws in the mattress causing the foam materials to split or crack, despite normal usage and proper handling.
  • Deterioration resulting in a visible indentation or sag of one (1) inch (25 mm) or larger when no weight is applied onto the mattress.


This Warranty does not apply to and excludes:

  • Individual comfort preferences such as firmness, texture and feel etc.
  • Physical abuse, improper use or abnormal use such as prolonged sitting on the mattress’ edges, bending, folding, standing or jumping on the mattress resulting in damage to its structure and / or cover material, including but not limited to cuts, tears, burns, stains, or soiling.
  • Damage caused by using an improper base or foundation to support the mattress. Examples include a net type bed frame, a foundation of a different size or an uneven surface that provides inadequate support to the mattress etc.
  • Deformity or damage to the mattress cover caused by washing, drying or high temperature treatment and resulting in shrinkage or a change in shape.
  • Damage such as mould, discolouration or smells arising from poor mattress care and / or external environmental conditions.
  • Non-domestic use of the mattress.
  • Odour (some of the materials used in the mattress have a natural odour).
  • Minor manufacturing discrepancies or cosmetic flaws, such a slight uneven stitches.
  • Mattress dimensions within the accepted tolerance of ±2cm on the quoted size.
  • Usage outside of Hong Kong and Macau.


Should you wish to submit a claim covered under this Warranty, please get in touch with us at contact@skyler.hk or (852) 2877 8668.

For the first two years of the Warranty period, Skyler will, at its discretion, repair or replace a defective mattress or mattress cover for free. From the third to the tenth year, a repair or replacement fee will be charged, calculated by the number of years of ownership multiplied by the one tenth (1/10) of the prevailing retail price of the product.

During the warranty period, transportation costs for delivering the replacement will be borne by the customer.

In case an identical mattress model or material is not available for a replacement, Skyler reserves the right to substitute a comparable model or material, and any price difference shall be borne by the customer.

Repaired or replaced mattresses or mattress covers are subject to the same Warranty as the original mattress, such that its warranty term begins on the delivery / collection date of the original mattress that was purchased.
The Skyler Pillows

Skyler pillows are covered by a 3-year limited warranty (the “Warranty”) from the date of delivery or collection. This Warranty is not transferable and covers only the original purchaser who continues to be the current owner of the product.


This Warranty covers:

  • Defects of a structural or manufacturing nature, including structural flaws in the pillow causing the foam materials to split or crack, despite normal usage and proper handling.
  • Deterioration resulting in a visible indentation or sag of 15 mm or larger when no weight is applied onto the pillow.


This Warranty does not apply to and excludes:

  • Individual comfort preferences such as firmness, texture and feel etc.
  • Splitting or cracking of the gel pad materials.
  • Physical abuse, improper use or abnormal use such as prolonged excessive weight applied on the pillow beyond regular use, bending, folding, sitting or jumping on the pillow resulting in damage to its structure and / or cover material, including but not limited to cuts, tears, burns, stains, or soiling.
  • Deformity or damage to the pillow cover caused by washing, drying or high temperature treatment and resulting in shrinkage or a change in shape.
  • Damage such as mould, discolouration or smells arising from poor product care and / or external environmental conditions.
  • Non-domestic use of the pillow.
  • Odour (some of the materials used in the pillow have a natural odour).
  • Minor manufacturing discrepancies or cosmetic flaws, such a slight uneven stitches or minor cracks or bubbles in the gel pad.
  • Pillow dimensions within the accepted tolerance of ±2cm on the quoted size.
  • Usage outside of Hong Kong and Macau.


Should you wish to submit a claim covered under this Warranty, please get in touch with us at contact@skyler.hk or (852) 2877 8668.

For the duration of the Warranty period, Skyler will, at its discretion, repair or replace a defective pillow or pillow cover for free.

During the warranty period, transportation costs for returning the original pillow and shipping the replacement will be borne by the customer.

In case an identical pillow model or material is not available for a replacement, Skyler reserves the right to substitute a comparable model or material, and any price difference shall be borne by the customer.

Repaired or replaced pillows or pillow covers are subject to the same Warranty as the original pillow, such that its warranty term begins on the delivery / collection date of the original pillow that was purchased.

Updated as of May 15, 2018


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